POLICIES
Cancellation Policy
Michele Burns Esthetics has a strict 24-hour cancellation policy. In the event of a late cancellation or no show you will receive a $50 invoice. If I am able to replace an appointment with a client on the waitlist, I am happy to waive the fee. Thank you so much for honoring and respecting my busy schedule.
Shipping Policy
Seller reserves the right to update terms in this policy from time to time so please revisit to stay up to date.
All orders received by Noon (12:00 PM Eastern) ship within 72 hours of receipt Monday - Friday. Every order is shipped USPS Priority Mail.
We are closed on weekends and all major USA holidays. Expect shipping to be delayed if the order is placed after 12:00 PM Noon Eastern, or if order is placed on Saturday or Sunday, or during a USA holiday.
SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY.
The shipping label is AUTOMATICALLY generated from the information Shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors.
Every order has a USPS generated tracking number that is automatically emailed to the Shopper WHEN THE SHIPPING LABEL IS PRINTED. It is Shopper's responsibility to confirm arrival of this email and for tracking the package through delivery. If you do not see this email in your INBOX, please check your junk or spam folder.
If the shipping confirmation email fails to arrive due to a technology issue beyond Seller's control, it is Shopper's responsibility to email micheleburns77@gmail.com and request this information.
Once the USPS takes possession of the package, delays are beyond Seller's control. Shopper agrees to hold Seller harmless in regards to USPS performance.
Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high risk location for theft OR no one will be available to receive it, please ship package to a work location or where it can be safely received.
If the package is stolen or missing after the USPS confirms date, time, and location of delivery on USPS.com, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and UPSP tracking information confirms the same), Shopper is eligible for RE-SHIPPING 14 days from the original shipping date. This waiting period is to give the package time to arrive if it is lost in the USPS system.
Seller does not have access to any additional tracking information than what is provided in the USPS tracking system at USPS.com. Please contact the neighborhood carrier and/or your LOCAL POST OFFICE for assistance to perform package location assistance once the package has shipped.
We also recommend checking with your neighbors to see if they received the package in error.
Return & Exchange Policy
Shopper may return a product for refund in the form of store credit for any reason on purchases at Michele Burns Esthetics online retail store up to 21 calendar days from the date the USPS tracking system states the product was delivered.
How to Process a Refund Request:
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Shoppers must send email to micheleburns77@gmail.com no later than Midnight Eastern Time on the 21st day post delivery as described above. The email must contain Shoppers name on the order, the order number, and the reason customer desires a refund. If you do not confirm your original order number, and we cannot locate your order, we will not be able to process a refund.
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All original contents of the product must be returned to be eligible for a Store Credit. This means if there is a cord, bag, adapter, accompanying product, box, lid, etc., it must be returned.